servicenow | staff product Designer

May 2024 - Present  •  Santa Clara, CA

Pioneered the 0-1 design for unifying the ServiceNow's customer success experiences with a focus on GAI conversation experience and AI search.

linkedin | Senior UX Designer

Jun 2020 - Apr 2024  •  Sunnyvale, CA

Cultivated the design and product vision of monetization (eCommerce, checkouts, global payments & billing), customer success, and admin experiences at LinkedIn. Enabled LinkedIn’s success for online self-serve transformation of SaaS products.

Designed the revolutionized B2B selling experience, Account IQ, that uses Generative AI to assist sellers to streamline their account researches. Within 2 months, it has helped deliver $22.6 million in new customer acquisition and renewal wins. Account IQ had a 86% CSAT and 86% thumbs-up rate, and was ramped to all 870k Sales Navigator users in December 2023.

Engaged in the entire recruitment process for designers. Crafted onboarding documents and collaborated with hiring managers for a seamless onboarding process. Mentored Product Designers and interns across 2 teams.

Driven the team collaboration with LinkedIn's design system team, created and maintained team’s local design libraries to enhance overall design quality.

Collaborated with designers & cross-functional stakeholders across 5 business units.

Neustar | Senior UX Designer

Jan 2016 - Jun 2020  •  Los Angeles, CA

Led the design of Neustar's marketing measurement, attribution, and optimization solution for Fortune 500 businesses.

Designed and maintained the design system for Neustar's marketing analytics solution and shipped popular features such as Scenario Listing and Custom Report Export, which greatly enhanced user engagement.

MarketShare | UX Designer

Jun 2014 - Dec 2015  •  Los Angeles, CA

Designed MarketShare’s core products including Multi-Touch Attribution and Marketing Mix Modeling, elevated MarketShare to Forrester Wave leadership.

University of michigan | MS in hci

2012 - 2014  •  Ann Arbor, MI